If you are not completely satisfied with the product from the brand AG STUDIO, we are always happy to help you.
Here are a few conditions under which we can exchange / return an item:
1. You are within the 2-week exchange/refund period
2. You didn’t remove the tags
3. The product is in the same condition as it was sent
5 steps to exchange / return goods:
1. Make sure the item is undamaged, unworn, unwashed, tags in original position.
2. Contact our support team email@example.com describing the problem. We will respond shortly and send you a return shipping address.
3. Pack your order carefully (preferably in the original packaging).
4. Please provide us with the tracking number so that we can process the return faster.
5. Please wait for our email. We will send it as soon as we receive your order and return or exchange the product.
Shipping, handling, packaging and taxes paid (eg customs, VAT) are non-refundable.
Damaged/wrong item received:
If you receive a damaged or incorrect product, please contact us at firstname.lastname@example.org, attaching a photo and your order number. We will reply shortly and take care of it.